After double checking that I entered the numbers properly, I hit “Submit” and I was done. I’ve heard anecdotally from a few who tried it, that they couldn’t get it to work.Īfter filling out some basic registration screens for Simple Tax, the main part of the task was transferring the amounts and numbers (12 entries) off my “T4 Statement of Renumeration Paid” into the appropriately numbered boxes in the Simple Tax interface. “Autofill” does sound vaguely promising if it would work reliably. When I asked my daughter what she thought “Express NOA” was she thought hard, then said “Noah built an Ark, so my guess is that it’s an Express Ferry boat of some sort.” Not an unreasonable guess out of context, but when I told her it had something to do with taxes, she had no clue.
Of course from a UX point of view, few citizens will know what “Express NOA”, or “T1135” are, but that’s another story (explanation at the bottom of this post). This year I tried “Simple Tax (AT)” as it was free, online and had the T1135, Auto-fill and Express NOA options, and as we all know, more is better 🙂 In Canada there are many free options for filing your taxes online that are certified to work with the Canada Revenue Agency (CRA). In my case, any money I get back in Federal taxes then immediately gets eaten up by my Municipal Property taxes. Many citizens would like to have this model adopted, except that many also receive money back when they do their taxes, and are afraid they would lose this extra cash bump in the spring. The governments take the money off their pay checks and that’s the end of it. In some countries citizens don’t “do” taxes. Has the tax filing experience improved now that citizens are embracing digital solutions? Most of the tax commercials emphasize the pain people go through at tax time to promote their services. If tax departments in governments fully embraced the need for excellent Citizen Experience Design, then people would not complain so much about having to do them.
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